Professional Writing Skills

• Writing Plain English for Banking & Finance
• Business Writing Skills: style & impact
• Business Writing: accuracy & clarity
• Making a Difference with Reports & Proposals
• Writing Creatively & Persuasively

By the end of these courses each participant will be aware of how to develop their ability to write clearer, more understandable documents that send the right message to the intended reader. Whether you want to improve the accuracy and clarity of your writing, or are looking to improve the style and impact to influence your reader, one of the five courses is sure to suit.


For more information and detailed course descriptions please contact
enquiries@hirst-dts.com

Business Communication Skills

• Presentations with Punch
• Advanced Presentation Skills
• Process Negotiations: going beyond win-win
• Business Communication Skills: breaking through the barriers
• Creative Problem Solving & Thinking Skills
• Using Emotional & Social Intelligence in the Workplace


These six very practical workshops are based on the latest thinking and research about increasing confidence, dealing creatively with difficult situations and managing your way to peak performance. They are filled with activities and focus on increasing the participantsí confidence through skills development using real-world examples.


For more information and detailed course descriptions please contact
enquiries@hirst-dts.com



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Management & Leadership Skills

• Leading & Managing People Effectively
• Effective Supervisory Skills
• Being More Effective in Meetings
• Customer Management: going beyond customer care
• Customer Service Skills: front-line staff

The five programmes in this section use a wide variety of techniques to help you understand management and leadership processes. There will also be several opportunities to take part in practical activities that encourage the participants to reflect on management and leadership theory. They will then leave the course with practical tools that can help them in any modern management setting.


For more information and detailed course descriptions please contact
enquiries@hirst-dts.com

English Language Development Programme (4 – 6 months)

This programme uses the concept of guided learning and focuses on real needs and situations. It therefore allows participants to evaluate and improve their English language skills in a modern business environment. The recommended course, with a high return on investment, is a combination of self-study and input sessions with the option of an exam at the end.


For more information and detailed course descriptions please contact
enquiries@hirst-dts.com


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